Don’t fall for it. Scammers claiming to be out of your energy firm is perhaps making an attempt to tear you off.
Evergy has acquired many buyer studies of people putting cellphone calls to clients and claiming to be Evergy representatives. The people are asking clients for quick cost to keep away from service disconnection.
The corporate says these representatives usually are not staff of Evergy. For past-due accounts, calls from Evergy requesting cost are by no means made the identical day because the disconnection.
A number of clients have reported suspicious calls. Usually, the caller claims to be an Evergy customer support consultant to get the client to supply bank card data or different private data, telling the client a verify has bounced or he/she has a past-due invoice. Imposters will typically ask clients to make use of a pre-paid card for cost. Evergy won’t ever ask a buyer to buy a pre-paid debit card to pay for service.
Prospects might confirm a person is from Evergy by asking to see firm identification or by calling the Customer Contact Center earlier than giving any data similar to your Evergy account quantity or banking data. When you can’t confirm that you simply’re talking with an Evergy worker, don’t give them this data. Evergy Missouri service areas and Evergy Kansas Metro might attain customer support toll-free at 1-888-471-5275. Evergy Kansas Central clients might name 1-800-383-1183. Prospects also can overview their account standing on-line by visiting www.evergy.com.
Evergy needs its clients to know establish Evergy representatives. Staff will carry Evergy worker identification. For a service appointment, they might be driving an Evergy car or sporting Evergy branded clothes. Evergy doesn’t carry out door-to-door gross sales. Evergy staff not often must enter a buyer’s house.
All through the COVID-19 pandemic, scammers have elevated calls, texts, emails, and in-person techniques and are contacting utility clients asking for quick cost to keep away from service disconnection. As a reminder, Evergy won’t ever ask clients to make funds with a pre-paid debit card, present card, any type of cryptocurrency, or third-party digital cost cellular functions. When you really feel you will have been a sufferer of a rip-off, please work together with your native legislation enforcement company to report the crime.